Recovering from software update failure

If the software update is interrupted due to an error on your device or computer, your device may fail to operate normally. At this time, you can use the emergency software recovery function to repair your device.

To recover from software update failure, follow these steps:

1Disconnect your device from your computer and restart Smart Switch.

2At the top of the Smart Switch window, click MORE → Emergency Software Recovery.

3In the list of update failures, click Emergency recovery next to the device you want to repair.

4Follow the on-screen instructions to put your device into recovery mode and click OK.

5When the emergency recovery is complete, click OK.