Recovering on another computer

If the emergency recovery continues to fail on the computer where the software update failed, you can repair your device on another computer using the recovery code. First, you must locate and write down the recovery code. The recovery code can only be found on the computer where the software update failed.

To locate the recovery code, follow these steps:

1On the computer where the software update failed, start Smart Switch.

2At the top of the Smart Switch window, click MORE → Emergency Software Recovery.

3In the Emergency Software Recovery tab, in the list of update failures, look for the recovery code under the name of the device you want to repair and write it down somewhere.

To recover using another computer, follow these steps:

1Start Smart Switch on another computer.

2At the top of the Smart Switch window, click MORE → Emergency Software Recovery.

3In the Emergency Software Recovery tab, click Emergency recovery using the recovery code.

4Enter the recovery code in the Recovery code box and then click OK.

5In the Emergency Software Recovery dialog box, click Emergency recovery.

6Follow the on-screen instructions to put your device into recovery mode and click OK.

7When the emergency recovery is complete, click OK.